FAQ's

FAQs — Hype Store

Got Questions? We've Got Answers.

Everything you need to know before you order — shipping, returns, and everything in between.

QWhat is your shipping policy?

All orders are dispatched and delivered within 5 to 7 working days. You'll receive a confirmation once your order is shipped so you can track it every step of the way.

QWhat are the delivery charges?

A flat delivery charge of Rs. 200 applies on all orders. Orders above Rs. 2000 qualify for free delivery across the board.

QWhat is your return & refund policy?

We offer a 15-day return and refund window from the date of delivery. Items must be unused, in their original packaging, and in the same condition you received them to be eligible.

QHow do I request a return or refund?

Simply reach out to our team within 15 days of delivery with your order number and reason for return. Once approved, we'll guide you through the pickup and refund process.

QCan I exchange an item instead of returning it?

Yes, exchanges are available within the same 15-day window, subject to availability of the item you'd like in exchange.

QHow can I track my order?

Once your order ships, you'll receive tracking details so you can follow its journey right up to your doorstep.

QWhat payment methods do you accept?

We accept Cash on Delivery along with major debit/credit cards and bank transfers, so you can choose whatever works best for you.

QDo you deliver nationwide?

Yes, we deliver across the country, with every order reaching you within the standard 5 to 7 day window.

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